Membership terms and conditions
Go to the top right on our website and click on 'Contact'. In the menu choose ‘Zwemscore’, it will take you straight to the portal.
Yes. Log in to your personal Zwemscore page to see your progress by category. These are:
- Not yet sufficient
- Requirement needs more practice
Place your cursor on the numbers above for detailed information about the requirement.
You can cancel one or more lessons by going to 'Lessen', 'Les afmelden' in the top menu of your personal Zwemscore page. Lessons cancelled at least 24 hours in advance will not be charged.
You can schedule a new or different lesson (place, time, pool) by going to 'Lessen', 'Les inhalen' in the top menu of your personal Zwemscore page.
Go to the top right of our website and click on the menu 'Contact'. Choose the option 'Register for Lessons' and follow the instructions on the registration page.
Cancelations must be done 24 hours or more before your swimming lesson. As your lesson is within 24 hours, you cannot cancel anymore and will be charged for the lesson.
No, these catch up lessons do not expire.
Our students can cancel or reschedule single lessons by logging in to their personal Zwemscore accountand taking the necessary action. This can be done up to 24 hours before the lesson starts at no charge. We cannot accept cancellations or rescheduling by email, phone or verbally.
The Your Personal Swim Coach team is unable to reschedule your lesson at such short notice while the costs of the instructors and the pool rental continue. While we understand your situation, this is the only way that Your Personal Swim Coach can guarantee the highest level of small group training.
Our instructors teach the skills needed and will practice the exam requirements so that your child is comfortable and confident to take them. Getting your diploma is fun and gives a great sense of achievement!
It is important to practice swimming when clothed. Should your child fall into the water by accident, he or she will probably be fully clothed. Wet clothing absorbs water and pushes out the air. Your child will feel like it is being dragged under water. We want your child to feel comfortable in the water in any circumstances.
All the skills required will be repeated on the diploma day. The coaches will make sure that you'r child is ready to pass on the day. Should your child have a bad day or make mistakes, your child may repeat these individual exercises up to three times. Should your child still not do the exercise correctly, your child is most welcome to take the exam again.
You can check the full programme and your child's skills level on your personal Zwemscore profile. The coaches monitor your child's performance during the lessons so you can see what your child still needs to work on. The lesson before the diploma exam will simulate the exam and will be used as the final practice.